FileMaker Licensing for Teams FAQ

If you have a question that is not on this list, please contact Sales.

FileMaker Licensing for Teams is a simple way for teams of 5 or more people to license FileMaker software for their users. Purchase of FileMaker Licensing for Teams includes FileMaker Server and User Connections. Each user requires a User Connection. User Connections allow clients — including FileMaker Pro (for User Connections), FileMaker Go, and FileMaker WebDirect — to connect to FileMaker Server. Each user may connect to FileMaker Server with only one client at a time.

A user is a unique person who creates or uses apps to view, enter, or modify data with iPad, iPhone, Mac, Windows, or the web using the FileMaker Platform.

Many people use iPad, iPhone, Windows, Mac, or the web throughout their day. Licensing by device is complicated because it forces you to figure out what devices people are using. It is much easier to determine how many users you have.

User licensing is sold in tiers of 5. If your total number of users is in between tiers, you should purchase the next tier up. For example, if you have 8 users, you would purchase the “Up to 10 Users” tier.

FileMaker Licensing for Teams requires the installation of FileMaker Server 15 or 16 for Teams.

Your users may use any client (FileMaker Pro (for User Connections), FileMaker Go, or FileMaker WebDirect) to access FileMaker Server 15 or 16 for Teams, but they must first sign in to FileMaker Server 15 or 16 for Teams.

Using multiple clients (FileMaker Pro (for User Connections), FileMaker Go, or FileMaker WebDirect), at the same time is permitted for testing purposes. However, each client will be counted as a user so it advised to do this when other users do not require access.

In this situation, you will want to purchase legacy licensing.

No, you can stay on legacy licensing programs.

No. Contact Sales when you are ready to move to FileMaker Licensing for Teams.

No, but you may want to consider it at the time of your renewal.

For existing concurrent connections that you’ve licensed prior to the release of the FileMaker 15 Platform, you may renew those connections at the standard renewal pricing based on the FileMaker 14 concurrent connection pricing. You may also add connections at the FileMaker Licensing for Teams add connection price. This will allow you to continue to deploy your concurrent connections.

After May 9, 2018, the price for concurrent connections will be 3 times the price of the same number of users under FileMaker Licensing for Teams.

Starting with version 15, concurrent connections will work with FileMaker Pro (for User Connections) on Windows and Mac, FileMaker Go, and FileMaker WebDirect.

Contact Sales to help lock in your price or move to FileMaker Licensing for Teams.

Yes, if you have anonymous users or occasional users, concurrent connections may be the best licensing method. Contact Sales for more information.

FileMaker Pro 16 (for User Connections) is designed to work with FileMaker Server 16 and 15 for Teams.

Please have your contract number ready. If you do not know your contract number, contact Sales. Then, visit Add users to a FileMaker Licensing for Teams agreement.

If you want to buy additional licenses under the legacy licensing program, contact Sales.

Yes. You can reduce the number of users, but only upon renewal. Contact Sales to make the change.

FileMaker Pro and FileMaker Pro (for User Connections) have exactly the same feature set. This includes peer-to-peer, authoring, and opening local files. The difference is that FileMaker Pro (for User Connections) has to be connected to FileMaker Server at all times.

No. FileMaker Pro (for User Connections) only works when connected to FileMaker Server. In situations where it may be difficult to stay connected to FileMaker Server, you should purchase FileMaker Pro or FileMaker Pro Advanced.

Each user may connect to FileMaker Server using only one client at a time. FileMaker Pro (for User Connections), FileMaker Go, and FileMaker WebDirect are clients. In the case of FileMaker WebDirect, each web browser tab open and connected to FileMaker Server counts as a separate client.

If one user accesses more than one FileMaker Server using a single client, a user connection is required for each FileMaker Server accessed by that user.

If your users are anonymous or occasional users, contact Sales to purchase concurrent connections.

To determine how many concurrent connections you need, estimate the maximum number of users that will simultaneously access FileMaker Server at any given time.

If you need over 100 users, contact Sales.

FileMaker Pro Advanced can connect to a FileMaker Server included with FileMaker Licensing for Teams and will not count as a user connection. FileMaker Pro Advanced can be purchased separately.

As part of doing business globally, FileMaker, Inc., monitors currency exchange rates and makes changes to achieve more consistent pricing for our customers and partners around the world. Price adjustments for the following currencies will take place May 9, 2017: British pound, Australian dollar, New Zealand dollar, Canadian dollar, Chinese yuan renminbi, and Swiss franc.